Treatment center Skellefteå
Treatment center Skellefteå
At the Red Cross treatment center in Skellefteå we help people who are suffering from trauma linked to war, torture, and/or severe migration journeys. We also have centers in Umeå and Luleå.
We welcome any feedback on our health care services at the Swedish Red Cross
Your feedback, praise, or complaints provide us with valuable information that helps us improve our health care services. What you think we do well, we want to do more of, and if there are shortcomings, we need to address them. What you tell us can help us improve for more people than just yourself. That’s why you are important to us.
Where can I leave feedback or a complaint?
If you are dissatisfied with the health care or services you have received from us, you can leave your complaints or feedback using the link below. We are also happy to receive praise or any suggestions on how we can improve our health care services. Your submission will be registered, and we will make sure it reaches the right person.
Leave your feedback or a complaint here
You can also leave your complaints, feedback, praise, or suggestions verbally, directly to the person concerned, or by regular mail.
We are required to receive complaints and feedback, evaluate them, and act if necessary to prevent similar incidents from happening again. You have the right to receive a response from us within four weeks. The response should explain what has happened and how your complaint has been handled. The unit manager is responsible for following up to ensure that the issue does not occur again.
If you feel that we have not handled your submission properly, or if you do not want to speak with the organization, you can instead contact the responsible quality developer at the Swedish Red Cross to file your complaint.
Can I remain anonymous?
Yes, you can remain anonymous when submitting feedback or complaints. We will investigate the incident, but unfortunately, we will not be able to provide you with a response.
Can I receive feedback in another language?
We are able to receive your feedback in Swedish or English.
In case of emergency
In case of an emergency, please call 112. This form is intended for feedback and complaints and should not be used for handling emergency situations or urgent cases.
Reporting to the Swedish Patient board or Health and Social Care Inspectorate (IVO)
The Patient Board
Reporting to the Health and Social Care Inspectorate (IVO)
More about your rights
Feedback regarding the Swedish Red Cross as an organization
Please note that the above form is only intended for feedback and complaints related to the care provided at our treatment centers and healthcare units. Feedback regarding the Swedish Red Cross in general or other areas of operation should be submitted using the following email address: