Kvinna i mörkröd tröja.

Health Care for undocumented and other migrants

Health Care for undocumented and other migrants

At the Swedish Red Cross health referral center we provide advice and support for undocumented and other migrants in need of medical care in Sweden.

Opening hours Christmas and New Year

During Christmas and New year we are closed 29-30 December.
 
Open 30 December for calls and at Lindhagensgatan 126.
 
Closed again 31 December until 6 January.
 
Open as usual from 7 January
 

Contact us

For advice and information regarding migrants access to health care in Sweden.
Call: 020-211 000 (free of charge)
Telephone open: Monday –Friday 09:00-12:00
SMS: 0723 - 49 98 08 (for sms only)
E-mail address: papperslos@redcross.se

Visit us

You can always visit us on drop-in, we will help you when time allows. 

Swedish Red Cross, Kungsholmen Stockholm
Lindhagensgatan 126, 4th floor, 
Monday – Thursday 9:00 -15:30
Friday 9:00-11:30

How to find the Swedish Red Cross Health Referral Center in the building at Kungsholmen:

What we can help you with

We can:

  • help you with information about your rights to health care in Sweden
  • help you with referrals and contacts to Swedish medical facilities so you can receive the care you are entitled to.
  • arrange an appointment with a doctor if it is not possible for you to get access to medical care at the public health care.


Practical information

The health referral center is not an emergency service - in case of an acute situation we refer you to a local medical facility or hospital. 

Our medical staff during regular opening ours are registered nurses.

It is always free to visit us. We never contact any authorities unless you ask us to.

If you need an interpreter, we prefer that you book an appointment to make sure that there will be one available for you.

Information for health care providers

Information in Swedish to bring along if you visit the public health care:
Support for health care personnel ( in Swedish)

Information about care for undocumented immigrants

Asylsökande man kramar dotter i lila tröja

Support for Asylum Seekers

Läs mer om support for asylum seekers

We welcome any feedback on our health care services at the Swedish Red Cross

Your feedback, praise, or complaints provide us with valuable information that helps us improve our health care services. What you think we do well, we want to do more of, and if there are shortcomings, we need to address them. What you tell us can help us improve for more people than just yourself. That’s why you are important to us.

Where can I leave feedback or a complaint?

If you are dissatisfied with the health care or services you have received from us, you can leave your complaints or feedback using the link below. We are also happy to receive praise or any suggestions on how we can improve our health care services. Your submission will be registered, and we will make sure it reaches the right person.

Leave your feedback or a complaint here 

You can also leave your complaints, feedback, praise, or suggestions verbally, directly to the person concerned, or by regular mail.

We are required to receive complaints and feedback, evaluate them, and act if necessary to prevent similar incidents from happening again. You have the right to receive a response from us within four weeks. The response should explain what has happened and how your complaint has been handled. The unit manager is responsible for following up to ensure that the issue does not occur again.

If you feel that we have not handled your submission properly, or if you do not want to speak with the organization, you can instead contact the responsible quality developer at the Swedish Red Cross to file your complaint.

Can I remain anonymous?

Yes, you can remain anonymous when submitting feedback or complaints. We will investigate the incident, but unfortunately, we will not be able to provide you with a response.  

Can I receive feedback in another language?

We are able to receive your feedback in Swedish or English.  

In case of emergency

In case of an emergency, please call 112. This form is intended for feedback and complaints and should not be used for handling emergency situations or urgent cases.  

Reporting to the Swedish Patient board or Health and Social Care Inspectorate (IVO)

The Patient Board

The role of the Patient Board is to help you as a patient or relative to raise your complaints and feedback and ensure that they are addressed. More information and contact details can be found on the Patient Board website for your region. More information can be found here (in Swedish) Om du inte är nöjd med vården - 1177

Reporting to the Health and Social Care Inspectorate (IVO)

If you are dissatisfied with the handling of your complaint or if you believe there are serious shortcomings in the Swedish Red Cross's healthcare services, you can contact the Health and Social Care Inspectorate (IVO). More information and contact details can be found on the IVO website.

More about your rights

Feedback regarding the Swedish Red Cross as an organization

Please note that the above form is only intended for feedback and complaints related to the care provided at our treatment centers and healthcare units. Feedback regarding the Swedish Red Cross in general or other areas of operation should be submitted using the following email address:

Submit a complaint to the Swedish Red Cross organization